What exactly does customer get when the order is placed?
Purchasing Open Referent on Software United license customer gets the right to use corresponding software according to limitations of selected pricing model (see detailed licenses specification in the section “Open Referent on Software United Pricing” of this document). Plus customer gets 1 or 3 years of support and software maintenance.
Example: Purchasing “Open Referent on Desktop United Enterprise, 1 year” customer gets right to use “Open Referent on Desktop United” according to limitations of “Enterprise” pricing model plus 1 year of support and maintenance for this software.
All the licenses are shipped as electronic codes. One code is used to activate both software and services.
License is permanent. Services are valid for the certain period of time. After the initial term of services is over they can be renewed.
If customer needs media kits, it is possible to offer them separately.
What kind of Lotus license does customer get?
Customer does NOT get separate Lotus license. Customer gets Open Referent on Software United license. And according to this license he/she is entitled to use all the components of entire solution, in particular, IBM Lotus.
Detailed specification of Open Referent on Software United licenses is in the section “Open Referent on Software United Pricing” of this document.
In brief, Open Referent on Desktop United gives customer IBM Lotus Notes with Collaboration Authorized User License and Open Referent on Server United gives customer 100 IBM Lotus Domino Enterprise Server Processor Value Unit (PVU) Licenses.
Is customer allowed to add applications to the installation?
Sure. Customer can extend and customize Open Referent on Software United installation with any additional third party or homegrown applications.
What is the difference from purchasing all the solution components separately?
From customer value point of view
- Price of complete solution is lower than just price of Lotus bought separately from IBM. And much lower than price of RHEL + Lotus + Open Referent bought separately.
- Single point of contact for support for all the components of solution.
- Single source of updates for all the components of solution.
- Simplified "one-click" deployment of the whole solution.
From licenses specification point of view
If customer buys components separately, he/she buys:
- RHEL subscriptions per physical server, price depends on number of CPUs in the server
- IBM Lotus Domino PVUs per CPU, number of PVUs per CPU depends on CPU type
- IBM Lotus Notes Authorized User licenses per individual user
- Open Referent subscriptions per physical server
If customer buys Open Referent on Software United he/she buys:
- Open Referent on Software United license only. This license includes all the Red Hat subscriptions, Lotus PVUs and Authorized Users and Open Referent subscriptions necessary to run Open Referent on Software United according to regulations stated in licenses specification in the section “Open Referent on Software United Pricing” of this document.
Example: Customer needs solution to be deployed on 20 servers (one dual-core processor each) and 2000 personal desktops and requires support for 1 year.
Buying separately customer needs:
- 20 x RHEL Basic 1 year subscriptions
- 20 * 1 * 2 * 50 = 2000 x IBM Lotus Domino Enterprise Server PVUs (with SW Maintenance for 12 months)
- 2000 x IBM Lotus Notes with Collaboration Authorized User Licenses (with SW Maintenance for 12 months)
- 20 x Open Referent 1 year subscriptions
Buying as a bundle customer needs:
- 20 * 1 = 20 x “Open Referent on Server United Enterprise, 1 year” licenses
- 2000 x “Open Referent on Desktop United Enterprise, 1 year” licenses
What hardware platforms can Open Referent on Software United run on?
It should be Intel-compatible 32-bit and 64-bit systems (i386 and x86_64). Exact system (server or desktop) must be compatible with RHEL (see http://hardware.redhat.com/ for the details).
If customer needs another hardware platform (for example IBM POWER), it should be discussed on case-by-case basis.
What can be done if customer needs specific version of RHEL / Lotus?
By default we ship certain versions of RHEL / Lotus / Open Referent in the solution. Since 1 of January 2009 they are:
- Red Hat Enterprise Linux 5 (v 5.2 on installation media plus all the applicable updates available from Red Hat via web-based update system)
- Red Hat Enterprise Linux 5 Desktop (v 5.2 on installation media plus all the applicable updates available from Red Hat via web-based update system)
- IBM Lotus Domino / Notes 8.0.1
- Open Referent 3.1.4
We will update components in future to match latest versions available from vendors. We will support certain releases of bundle as long as vendors support all the components of this release.
If customer needs certain version of RHEL / Lotus / Open Referent that is available from vendors and supported by vendors but is not included into Open Referent on Software United - we can provide it but with no warranty. We do not guarantee support and integrated installer for the whole solution in this case.
Example: Since 1 of January 2009, Lotus 8.0.2 is available from IBM and supported by IBM but is not included into current versions of Open Referent on Software United. If customer needs Lotus 8.0.2, we can provide it. But in this case it should be installed manually and support for the entire software stack is not guaranteed.
If customer needs certain version of RHEL / Lotus / Open Referent that is not supported by vendor at the moment of order placement - we are not able ship it. It does not matter if the version is not supported due to “beta” state or due to “end of life” state.
How to deal with mixed operating system environment?
If customer uses some operating system, that is different from RHEL but is supported OS for IBM Lotus (Windows XP, for example), we still can offer Open Referent on Software United. In this case we simply exclude RHEL from bundle. So, “Windows version” of Open Referent on Software United includes only IBM Lotus and Open Referent. Price remains unchanged.
Example: Customer has 10 servers and 200 desktops. Customer would like to use RHEL on servers and on 100 desktops, 100 other desktops are on Windows. Customer chooses “SMB” pricing model. Customer requires 1 year of services as initial term. In this case customer needs 10 “Open Referent on Server United SMB, 1 year” licenses and 200 “Open Referent on Desktop United, 1 year” licenses. Customer can get them as (4 x SUD1SMB50PACK + 6 x SUS1SMB). Orders for RHEL-based clients and Windows-based clients are indistinguishable.
Does customer have Red Hat ID, IBM ID, etc?
No. Customer gets one unified ID and should NOT call IBM or Red Hat directly. All the questions regarding Open Referent on Software United should be addressed to VDEL.